ICTS Staff Webinar_ April2026

This 1-hour webinar will answer frequently asked questions (FAQ’S) on the Event Management System. The session will be part of a webinar series, hosted by ICT services, with live demonstrations.

Webinar Topics

•       UFS Password Management

•       Duo Authentication

•       UFS Incident/Request management (Solveit)

•       Microsoft Teams

•       Microsoft Outlook

•       Event Management System

•       OneDrive

•       ICTS Wiki

After this session, you will be able to:

Password Management

•       To change UFS password.

•       To reset UFS  forgotten password.

Duo Authentication

•       Request duo authentication

•       Use Duo authentication on the UFS platforms

SolveIt

•       Log an incident relating to your problem

•       Request loan equipment

•       Navigating through Solutions (Knowledge Base)

Microsoft Teams

•       Audio and video call

•       Chat in Teams

•       Join or create Teams

•       How to join Teams video call

•       Scheduling Teams meeting in Outlook

•       Access recording

•       Request access

Outlook

•       Sending Email

•       To use Calendar and scheduling

•       To do Tasks

Event Management System

•       To create events using management system

OneDrive

•       To use OneDrive

ICTS WIKI

•       To navigate the ICTS Wiki